The service from global was really helpful and made me feel at ease about moving to the other side of the world! I secured a job (very easily) with the assistance of Asti. The packing list etc are useful and thoughtful helpers to preapre you fro your jounrey and there are enough checkin opportunities before your trip starts. I had a few hiccups when I arrived in Australia with my pickup service and calls to the helpline cost me dearly. The set up of the mobile sim and bank card are really helpful, as well as assistance with your TFN if needed and guidance for Medicare (if applicable). The trips (national park and surfing) I had on my first two days were excellent and i really enjoyed them, although it would have been nice if they could be shared with other Global travellers. I am looking forward to my Great barrier Reef trip too. I have given four stars as I was not very comfortable sharing a mixed dorm in my first hostel and I think an option for single sex dorms should be given, I would have also expected a slightly better quality of accommodation for the first week for the price that is being paid. I also think a wider range of employment options could be beneficial.