Although every employee I spoke to was friendly and polite I can’t help but feel scammed. I spoke to a woman who talked me into booking a trip and said about all the good things that I could do, but failed to mention all the hidden costs involved. I asked a few times just to be sure about the visa inclusion and she continuously changed the subject and didn’t answer. I’m at fault here too because I let my excitement cloud my judgment and they fed off that. I paid the deposit and afterwards knew I’d made a mistake. I knew already that insurance and flights were separate, but then found out about the visa being separate too and the price for all of that was just ridiculously expensive for a struggling student going through uni. Having a lifetime deposit or only being able to transfer deposits to other trips is a scam to make sure they still get their money at the end of the day. I talked to my trip coordinator and she said she understands and wants to help but it’s the company not her, which is fair enough. I truly believe she wants to help me get out BUT PLEASEEEEE make sure you don’t get sucked in to the company if you’re not 100% and don’t book on the first phone call like I did. Big mistake.