The chili are great, but the customer support is horrable. You send out email one day and say that the shippment will be delayed one week because of rain and to let you know if we were going to be gone at that time. I did not resond because i wanted to delay it a week anyway. The next day you send out a email that it was shipping. I call and tried to stop my order from shipping. I was told that it had already shipped. The chili got her in good condition. One box came friday and were abe to get it processed. The next one came on saturday and we could not do it until wedsnesday, The chili was hard to peal. Dp not think I will order again from Hatch.