Their shipping times are way below par. I ordered the chimichangas and rellenos. The package didn't arrive so they reshipped. It arrived 4 days later and everything was thawed and mushy and very warm so the one small bag of dry ice had melted days before. I gave them the benefit of doubt and placed another order but this time paid $73.31 for expedited shipping. The items arrived in the same condition... thawed, mushy and no dry ice. Customer service told me not to order these items until winter time. Would have been good to know that before spending $400 on two orders. On a separate order I ordered only salsa and seasoning items. The order was placed on 8/20/21 and I still have not received it or any communication as to why it has been delayed. If you can live with never knowing when you will actually get your items or whether they will arrive edible, then go for it. Otherwise, I recommend finding another company.
3 years ago
The Hatch Chile Store has a
4.7
average rating
from
12,147
reviews
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