These folks are the best! I placed two orders with them this chile season. My first order with them, my chile arrived ruined. I emailed them with pictures and they had replacement chile out to me in no time! Talk about standing behind your guarentee! My second order arrived perfect . I have ordered both Big Jims and the hot chile and every last chile was big, meaty, and the best flavor. Their customer service is amazing. We communicated via email and I heard back from them in less than 30 minutes. They really care about their customers. I will continue to order from them year after year!