I lived in Albuquerque for 40 years.That is where I learned about Hatch green chili. I moved 5 years I go to florida I order my green chili from hatch every year. When my chili gets here and there's some problems. I take a picture send it to them and they in return Send me a new batch with no costs to me. I have no problems with it. It's not hatch green chili's fault. It's the delivery people . Hatch green chili guarantees their food. I will be ordering my red chili for at the end of September. Keep up the good works. Looking forward to next year's Green chilly. I just want to say thank you. And I will enjoy my green chili. One word to remember when you Order the chili GUARANTEED.