The chiles we got were good, however, nothing is more upsetting than to feel manipulated by a company. After I selected the chiles, the website lead me to a page that said something like, as a thank you, we have a special thank you gift for you. I did not want this gift which was $70 worth of green chili bacon. I did not say I wanted this but there was something on bottom of page that said “Order Here”. I clicked this because I thought I was ordering the green chili. When i checked the transactions from my credit card, I noticed that i had ordered the green chilies plus the bacon. As soon as I saw this, I emailed the company that night and called them the next morning several times. I finally got a hold of someone who told me they could not cancel order as it already went out that morning. I did notified the company that i did not want the bacon the night I ordered but the way they process orders makes canceling an order very difficult. Also, there was never a mention of the “ShipAid Delivery Guarantee” which is in addition to the shipping costs. As far as customer service, the person was nice but totally unable to help. Only the owner of the company can make decisions and he is not available to talk with about any problem. My recommendation is to make sure you only order what you want and do not expect any refunds or assistance if something is wrong. Customer Service is non existent since owner, who is the one who has to make decision, is unavailable. I am so disappointed because we love hatch green chilies but ordering from this company again is a NO from me.