I have to say, I was not satisfied. I left a message with my order explaining that I needed the peppers fast. I never got any personal feedback on the order, just the generic "your peppers are on the way" email. After waiting two weeks without a response, I emailed Hatch, to ask about my order. I got a reply saying the peppers I wanted won't be ready for harvest by the time required and was recommended to change to Big Jim's if I want them shipped now. I called to switch my order on a Monday, the lady was very nice and helpful, and said my order will be on the next truck, and was to expect my peppers by Friday of that week, they did not arrive. I called again the following Monday to see what happened. Again, the lady was very nice and helpful, but sadly told me, that my order never shipped. She said she would expedite the order, I told her the window of opportunity had passed, and that I would like a refund. She granted my refund with no questions asked. So, because the customer service was good, I still gave you a decent rating, but unfortunately my order was bobbled from the start. Had I been called right after the original order to change my order due to my selection not being ready for harvest, the timeline may have worked out. Instead, I bought a 25lb case for a fraction of the cost from my local grocer, and was very happy. Sorry, but I don't think I'll ordering from The Hatch Chile Store again.