the rug was a disappointment in that it was totally different in colour to how it was shown..it was supposedly "linen white, ( looked to be an off white in the picture) but on arrival a sort of speckly brown and white, quite wrong for my room. I hate it. if it was not so heavy and difficult for me to return to you, I would have sent it straight back. I cannot therefore recommend shopping with you and will not do so myself in future ;and further more I am now £300 out of pocket yours sincerely Judith smith BDS.Lond. RCS.LDS.Eng.