I purchased a rug from the Rug Seller nearly 2 weeks ago. On arrival it was creased and the appearance of the rug when on my floor was not good. I have been trying for the past week to arrange with the rug seller to have this rug returned as faulty but have been faced with emails telling me to persevere with this for another week or so to see if the creases disappear. They are blaming the cold weather for this problem? I do not want to keep the rug but I'm having a very difficult time trying to have this returned! Not what I expected from this company at all, very disappointed!! I have never experienced this sort of service with any other online companies. I have now emailed them several times but they are not even responding to my correspondence. My consumer rights advise I have 14 days to return but the rug seller seems to want me to keep this purchase even though I have explained very clearly that it is faulty and I wish to return. I would not purchase fro them again and I would definitely not recommend them to anyone.