Ordered rug 30th Nov. First rug sent was wrong colour. E.mailed for urgent reply, no one rings back or replies to e.mails. Rang James,said they would send a replacement and I would get it by Friday 4th. Rang Sarah when it didn't arrive, told still in warehouse and it would be now Monday 7th. Rang them when it didn't arrive said it would be Tues 8th as it had just been sent out. Arrived 16.45 on Tues, when unpacked inner plastic wrapping had split in it and a 1inch hole through the weave backing on the rug. Rang Daniel back, told too late to check for stock in warehouse but would ring me back next morning 9th with stock update. When no phone received from Daniel by 2.30pm,so I rang them back and spoke to James who apologised again, and when he rang me back told me the rug was out of stock and was now being sent direct from supplier. Received my new rug on Fri 11th. Happy now!!