Ordered a rug which was easy enough and arrived promptly. After seeing it in person, I decided that it wasn't exactly suitable for my home. This is where the problems started. Tried to ring them to get the return address but no one answered my calls. Tried emailing them and eventually got a reply after 5 messages. Seems to be a good company if you're happy with your order otherwise it is a nightmare! And now I have returned the item to them they are disputing the delivery even though it was signed for. Good company for taking your money but useless with customer satisfaction.