Rug arrived damaged a massive hole in it. Replacement arrived and collection was due same day for the damaged rug. It did not happen. I rang the sales office a girl answered, she told me she had no idea what to do and the Manager was off and would call me the next day. No one called. Phoned again and was told that someone would call and arrange collection, no one called again. E mailed and collection arranged. Damaged rug has finally been collected very late in the afternoon. Very dissapointed with the extremely poor Customer Service and lack of Customer Care. Will not use The Rug Seller again.