Words fail me - my Rug was left outside an empty house next to the pavement and I was told it was signed for? Although 'Sage' did not match the details from The Rug Seller - the Rug Seller made the decision to deliver it anyway and to an empty house although a chap from The Rug Seller rang me to confirm the no. of the house at my new Address where he had delivered the previous rug. Bottomline - card address details did not match, the delivery address was confirmed by The Rug Seller but ignored and it was sent to the previous billing address and nobody even close to the empty house signed for it????My rug was just dumped. The Rug Seller stated it was my fault as I had not read all of the Sage payment confirmation. Sage take no responsibility for goods, delivery or even the payment if they have indicated to the Vendor there was a mis-match.