The rug I ordered arrived in due course. Upon unwrapping it I quickly realised it was not the same as in the online picture. The rug had a black border all around it which was not in the online picture. When I telephoned I was asked to send a picture of the rug I received which I did. The response to this was to tell me that the rug had been "whipped all round to strengthen the rug" and it did not mean the rug was faulty and therefore I would have to arrange and pay for a courier to return the rug. Furthermore I was told I would not be refunded for the original delivery price of the rug which was free! My last email to the company was dated 17th March to question why I had to arrange and pay for the return of the rug where, by their own admission it was not as pictured and also to question why I would have to pay for delivery of the same. I am still awaiting a response. In previous communications I was directed to their return policy but this was relation to faulty goods. I fully agree with them that the rug I received was not faulty but it was not as pictured. Therefore I do not understand or agree that I should pay for return or delivery. I shall be taking this further and will not recommend the company to anyone.