I would avoid the rugseller at all costs. They have a lovely looking website but the customer service is beyond poor. My rug arrived over three months late, the team were unresponsive when I contacted them in the interim. When the rug did arrive eventually and did not resemble at all the colour on the site, I expected that the least they might do would be to collect the rug and give a refund. But no. The head of everything who has no boss, Sophie, read out various sections of the Ts and Cs to me by phone and was officious, unhelpful and rude. She was not the least bit interested in helping me, rather in alienating me. I would have to send the rug back at my own cost and I'd better do it quickly (!) despite my experience and that was that. The refund is yet to be processed as I write. I will not order from them again and am taking the matter further. There are many other decent rug sellers out there and I recommend you use them. "Customer satisfaction is very important to us." they say. I am seriously not satisfied.