The rug didn't look like how it was on the website. It was a grey rug with white lines (Morrocco style rug). The white lines were wide, thick and long on some parts of the rug, and thin and short in other places. I tried hoovering it, but it did not change it's appearance. I tried moving/spreading the rug with my hands but it made no difference. You could not see the lines at all in some areas. I e-mailed the rug seller twice about this, and some guy fobbed me off twice by saying that it's due to the pile height and direction and denied that it was faulty, although I did send photos comparing it to the one on the website. It was either misleading or faulty. I have had to arrange my own return with a courrier and paid £18 to have it returned, and I will won't be able to claim the return costs. Appauling service by the Rug Seller and terrible customer service. Don't bother ordering from this website! Shocking! I won't be buying from them again!