I ordered a Nourisson rug but it took the company four days to tell me it was out of stock. I selected another, a Sierra Apollo cream sculptured rug. When it arrived it looked NOTHING at all like the picture, basically the pile being mainly the same length instead of the cut-out pattern as featured. On contacting the company I was informed that it was up to me to pay to return it even though I feel the company contravened the trade description act. I have therefore returned it at my cost and am wholly disgusted with the whole experience. Never again will I shop with this company and make sure no one else I know does either.