The rug arrived and was all creased with fold lines even thiugh it was rolled round a cardboard tube. The rug wasnt good quality. Looked cheap but the fold marks were awful and would not have come out. When i complained and asked to return it. Th return process was not easy. I had to pay my own return postage. I was given a link for courier companies which was way more expensive than contacting courier companies direct. The initial response from rug seller was "regrettably tge return itself is up to you i will send a link for courier companies" regrettably its up to me!!!! I did eventuallt get an apology but too soon to see if they refund all money and postage