I ordered a made to measure half moon rug in February this year. After just over 8 months it was finally delivered, this being nearly double the maximum time quoted on ordering. I do not have time to explain the entire story but this company has been awful to deal with, particularly when you have a problem. Customer service is terrible, compensation almost non existent and lastly I find it incredible to believe they asked me to provide feedback after providing such poor service. This goes to show how naïve this company is. The only good thing to say that the rug itself when it finally arrived was fine, just a shame it longer to make than to build our nearby lidls.