I recently purchased the Spectrum Limbo Multicoloured Rug from The Rug Seller. It looked lovely in the photo but the reality was a very poorly 'hand carved' rug. The carving around the pattern does not follow the design on the rug (unlike the picture of the rug on the website) which makes the rug look cheap and poorly finished. I asked if I could exchange the rug for a better finished replacement. The Rug Seller informed me that I could return it for a refund or exchange, but the cost of posting back the rug would be down to me. The director said that the rug could not considered faulty because it had been 'hand carved'. I do consider poor workmanship to be a fault, and the cost of returning a substandard product should not be down to the customer. Whether it had been finished by hand or machine, it should still reflect the standard of the advertised product, which it did not. I'm very disappointed by this company and would urge anyone purchasing a rug from them to factor in the potential cost of returning the rug into their decision before they purchase, because the cost will not be met by the Rug Seller.