The product I purchased was beautiful, when it finally arrived. Delivery was very slow with a 10 working day dispatch window which was not made entirely clear when ordering - it stated that the delivery would be made in 1-10 days. When I tried to contact the company to find out when I would receive my order (as I didn't receive a dispatch email) there was no reply to emails, and the phone number on the website just stated that a mail box was full and could not take messages. I even tried selecting the finance and marketing options on the phone, but the call was then cut off. I became worried that I had purchased from a dodgy website, and in desperation I posted a comment on the company social media, as other disappointed customers had also done, and after a couple of days I received a public response basically telling me to keep waiting as they were within a 10 working day dispatch window. Finally I received a dispatch email just within the 10 working day window and then the item - a duvet set - arrived quickly afterwards. The company say they are very busy. They need to invest some of their profits into hiring more staff to answer phones and emails as the service, sadly, is very poor, which is disappointing given the glossy website. I also struggle to believe that they actually keep items in stock, as there is no way it takes 10 working days (which in reality is 2 weeks) to put a duvet set in a bag and send it out.