Ordered item on Christmas Day stated 10 business days to arrive, it finally came today 27th January over 33 days. I emailed twice and eventually had an email on the 4th January to say that it would be with me ''early next week''. When that did not happen I phoned twice more to be told they had emailed me on the 9th to say that it would be delayed, never had that email. Phoned again as I presumed that even if delayed it would still be delivered between 10 and 28 days which they stated was the time you waited if item was out of stock but nothing arrived. Another phone call to be told ''end of the month'' and when I said that would be more like over 30 days I was told ''well we said it was delayed'' as though that was my fault. Then eventually I had an email to say despatched and lo and behold it arrived this afternoon 33 days after I ordered it. Must say the rug is very nice BUT there are lots of sellers that are selling this rug and personally next time I need something I will go to one of those.