Very disappointed at this company's curt e-mail explaining that I would not get a refund having received a sisal hall runner rug which clearly has faults running through. Was told it was a natural fibre and that flaws can happen on this material. However, what about customer satisfaction I mean would you want a rug in your hall with several flaws patently obvious. Ps they also informed I had to send the rug back at my own expense as I asked for a refund and not a replacement. Would never use again because of attitude and will now take steps to retrieve payment from my credit card company as they have so,d me goods not fit for purpose.