I was sent the wrong colour rug - brown instead of beige.After checking i had ordered right and sending a requested picture via e-mail they said i would have to return the rug at MY expense before getting a replacement or refund !! Since when does the customer have to pay for the dealers mistakes? Paypal are now handling the dispute and hopefully i will get a refund and they will have to pay to uplift the rug.BEWARE do not deal with them as they are running the business on a shoestring and will not admit their mistakes if it costs them money.Have read similiar reviews - now too late .Wish i had done research beforehand.