I ordered an item form Toolpost that was displayed on their webpage; there was NO indication that the item was out of stock; I received an email thanking me for my order. After eight days of waiting, I telephoned Toolpost in order to ascertain the status of my order; the money had been taken by Toolpost. I was told the item was out of stock, and had been so for three months. Toolpost's own Terms and Conditions specifically states that if an item is out of stock then the customer will be informed within 48 hours of placing the order. I received no such notification, which is why I telephoned Toolpost eight days after placing the order. During my conversation with “Peter” at Toolpost, I was accused of being “aggressive” over the 'phone. I was NOT being aggressive, I was being firm, because all the failures were on the side of Toolpost. I wanted to know why my money had been taken, and no goods had been dispatched, and why I had not been updated on the status of my order. About two weeks after my 'phone conversation with Peter, I arrived home to find that Royal Mail had attempted to deliver the package from Toolpost; because there was nobody at home, the package was retained by Royal Mail for a future delivery date. Again, I had received NO communication from Toolpost to say that the order had been dispatched. Other retailers, such as Axminster Tools, Classic Hand Tools, work much harder at keeping their customers informed of stock holding and delivery dates. Classic Hand Tools are superb at keeping their customers informed of order progress; any query or uncertainty affecting an order and Classic Hand Tools are on the phone to me immediately. Toolpost could do a lot of good for themselves if they learned from Classic Hand Tools. Question: Why doesn't Toolpost's webpage automatically identify OUT OF STOCK items, other similar retailers' web pages do. Suggestion: Toolpost need to pay greater attention to keeping their customers informed of stock levels, order status, and expected delivery dates. It only takes an email to keep an on-line customer informed.