Oh dear! I never thought I would give any company a bad review, most usually sort the problem, but that day has arrived. Ordered Robert Sorby Pro Edge Deluxe. Was told delivery would be Saturday, didn't arrive. Was told delivery would be Monday, didn't arrive. Pro Edge arrived Tuesday, plugged it in, didn't work and was getting RED HOT! Phoned the Toolpost, they said don't ring Sorby, they will sort it if I emailed them the invoice number. Waited, waited, nothing. Rang Sorby direct, very helpful, told not to plug machine in again as potential fire hazard, arranged to send new machine in 2 days time. Just terribly disappointed overall ☹️ It's a shame!