I had dealt with toolpost for many years . but ill health, again over several years meant that I had no dealings prior to my first order in the last few days , I had always upon resuming carpentry intended to make Toolpost one of my first contacts due to their unfailing courtesy on my previous dealings with them I had previously always ordered ``bowl blanks from them when their then website offered a clear choice between either the above bowl blanks or turning squares. due to poor eyesight and lack of attention I failed to note that their present day website offers the rather curious named bowl blank squares so when my order arrived I emailed as to why I had been delivered squares rather than the round bowl blanks I been expecting, it was then that a lady telephoned me to explain the problem and my mistake which I do admit. but I was most annoyed both at her attitude when I asked if anything could be arranged so that I could either return the order amd get a refund or return the same for bowl blanks (round ) which I had been expecting. but there was no sympathy from the ``lady``on the phone no offer of a mutually agreeable way to change to the timber I had received, with no loss of money to toolpost for my mistake, no compromise all, I was told was to get a saw and cut round my squares to make them round doubtless very amusing but I thought it was very poor treatment to a customer and under the circumstances very rude . incidentally I emailed toolpost twice mor to see if something could be done but both my emails were returned. so am I happy with toolpost no,? would I deal with toolpost again no?. am I disapponted with toolpost now ? yes verymuch