Worst service ever. I ordered a pair of cashmere socks (£64 incl. postage). After 3 days still hadn't been despatched and I heard from a friend that her order took 3.5 weeks to arrive, so I was nervous and called them to cancel. My "query", as if it was ridiculous, had to be referred to the "team leader". Was given the third degree questioning as to why I wanted to cancel. The best the team leader could do was look into it further and respond by email. I asked how long I would have to wait for their decision. "48 hours". So I tried Chat - with Ronaldo. He seemed perfectly nice and polite. After 27 minutes - see screenshot - he finally said it was cancelled and gave me a ticket number. Said refund would be PROCESSED in 3 - 5 days. That's going to mean at least a week until the money is back in my account and I'm not holding my breath. I am only awarding one star because there is no option for no stars.