I visited the White Company shop in Chester today with my wife. We were browsing when we heard a shop worker accuse a gentle man with his wife of stealing, he looked shocked and was lost for words. he denied this and she barked out, are you sure. He pointed out that the gentleman in front had picked up the item and was about to purchase it, and offered for her to search him, she looked at the man who had the item in his hand, turned around and strode off. There was no attempt of an apology and the poor man looked stunned and left the store. This was customer service at its worst and my wife and I will never enter the premises again and we will tell our friends and colleagues of this atrocious experience for this young man and his wife