Ordered item 9 days ago, still waiting to when it will be dispatched. Tried to contact Customer Service; no reply to 2 emails, 'live chat' not working, held in queue on phone for 20 mins, when I did get through to customer services they said they would send an email to relevant department. I asked to be contacted with planned dispatch date, was told by Customer Services they couldn't get back to me because they had too many in the queue trying to get through for help! Most expensive company with poorest dispatch time and poorest Customer Service that I have come across this year.