Absolute joke. I see that I am not the only one! Shocking customer service. I ordered items that were 'in stock' and whilst the website informed me that there would be a possible delay of 10-14 days, I thought that was just covering themselves. Well, needless to say like everyone else here, I hold no hope at all of receiving my items this side of Christmas. I managed to get onto the online chat to ask where my items were and said I wanted to cancel. was told that I could not cancel my order! Why? There is no reason why other than the white company not knowing how to manage an online service. The items have not dispatched, so why can't I cancel my order? Absolutely terrible.