My mother ordered and paid for a beautiful cocktail trolley for my 50th birthday. It arrived promptly but it had a number of significant scuff marks on the stainless steel. I have seen other reviews complaining about the quality. It's not cheap - it's £325 so you would expect a well-made product. My mother is elderly and very unwell with a heart condition so I helped her to deal with customer services and chatted to someone called Lorenzo who said that the item would be redelivered the next day and the damaged item picked up in a few days. It seemed like a great solution and I was impressed by the ease of getting the situation addressed. It never happened though. Since then (it's been 3 weeks) my poor mother and sister have been on the phone endlessly - being passed from person to person - all making promises and never delivering. She has even been on the phone to the delivery company for hours trying to organise delivery and now it seems the order is no longer showing on her White Company account and Wincanton (the logistics company) have told her that her delivery has been suspended. We still have no clue when the item will be delivered. My mother has been crying and worrying for days about this, and because she is so unwell and has had such a terrible experience, I have had to try to take over. I have just been told that we were 'misadvised' by Lorenzo and there is no way that even a large and expensive company like the White Company can organise an expedited delivery even in the case of fulty goods and it would cost them 'millions' to change their contract with them to be able to organise an expidited delivery - which I thought was a bit steep and also a bit inprobable. Apparently if things go wrong - there's absolutely nothing they can do about it. The item is in stock. Apparently they have 64 of them. But they won't deliver them. Who knows if I will ever get this item? Neither the White Company or their logistics company seem to know. Given the prices that this company charges - you would expect significantly better service. Don't order from them for a special occasion. They will let you down. They will promise the earth. They won't deliver. They didn't spoil my 50th birthday but they spoiled it for my sister and mother who cried telling me about the whole ordeal and couldn't apologise enough. I've had my mother crying on the phone again just now. The White Company wanted my mother to give her permission for them to deal with me. I am now having to travel half an hour away to see her as she has worked herself up trying to tell me what has happened. I am furious. I could care less about the cocktail table now. I am only chasing this because my mother won't rest until the matter is sorted. Do not deal with this company.