Extremely disappointed by bad practises of The White Company - ordered an item from their online shop on Monday 23/08 - this is a gift I need by Wednesday the 01/09 - 3-5 days delivery - was hoping for the item to be with me on Friday 27/08 or Saturday 28/08 - nothing. On Sunday 29/08 I checked status of my order and it turns out nobody has even started processing it - 6 days after I've placed an order. Contacted their customer service - turns out the item is out of stock and they are waiting for when they have more of this stock so they can allocate my item to my order. It was out of the stock and it let's you order it and nobody updates you on the fact, that they don't actually have it and it could take weeks or maybe even months until they get hold of some so they can finally send it to you!! So folks if you need a gift and it needs to be with you by particular time - even if you order next day delivery it might actually take weeks or months until you receive the item, because the website doesn't tell you it's out of stock and nobody else bothers to let you know either!