Much like the reviews before mine, I’ve had a bad experience which is still ongoing 7 weeks later. Ordered two items but only one came. I waited a few days in case it was dispatched separately but nothing. Contacted customer services who said it was out of stock. When I questioned why I hadn’t notified me and why an out of stock item was available to buy I was told it was a website glitch (clearly something that happens regularly judging by the other reviews). They couldn’t tell me when it would be in stock but refused to cancel the order and told me to wait. Because it was meant as a gift I had to buy a different product to give to my friend on her birthday. 2 weeks later I chased up the matter only to be told they didn’t know when it would be back in stock and again refused to cancel saying they’d only do that when they felt I’d had waited too long. A month into the saga, I noticed the item was back in stock and available to buy on the website, but after a few days when my order status didn’t change I contacted them again. I was told it would be dispatched soon but couldn’t say when. I asked if they’d cancel so I could re-order from the available stock and get it more quickly and was told no. After a week I chased it up again and was told it would be escalated to dispatch within 48 hours. This didn’t happen and the item went out of stock again on the website. I emailed again and the email was ignored. I sent a further email the next day and was told that if I wasn’t prepared to wait they’d now cancel the order. 48 hours later they charged my card for a third time for the item that they’d agreed to cancel. I haven’t received a response as to why they’ve done that and the order status hasn’t changed either. It’s so bitterly disappointing as I love their products but seeing the frequency of similar negative experiences all pretty much from the same hollow customer service script, I won’t be shopping with them again. As an aside, it’s really disconcerting when a company randomly charges your card on multiple occasions without any warning. Presumably they do this so you can’t argue about your statutory right to a refund, while still holding you over a barrel even if you don’t want the item as a result of the delay. It’s a terrible policy, but one they seem to use all to frequently. This surely needs looking at by Trading Standards. If they aren’t fulfilling their side of the contract of sale (delivery in 5-7 working days), the customer should absolutely have the right to withdraw from the sale. There’s zero respect for customers and absolutely no accountability when customers are messed about.