Tried to order a scarf to be delivered to my sister for her birthday (on behalf of my dad who has dementia). Website wouldn’t let me enter an alternative address so, after 6 attempted phone calls where I was kept on hold for over half an hour each time and never got through to anyone, I ordered it to come to me and paid £9.95 for next day Saturday delivery so that I could post it to her myself. Scarf did not arrive - DPD say they are expecting it but haven’t received it. Have tried to phone 12 times and emailed. Have had no response at all and no email to explain what’s happening. Don’t know where to turn, I’ve spent my dad’s money and feel terrible - it’s disgraceful.