Having been a loyal customer with THE WHITE CO for decades they have lost my custom. Appalling customer service. I ordered a jumper online; in fact I was in my local store but as they didn't have the item they ordered online to be sent to store. I found a better, more perfect number 15 minutes later but they said they couldn't cancel it. Having waited an AGE to get to Customer Service by phone they said they couldn't find the order as it was too soon to see it on their system. The next day I rang: they found the order & I cancelled it. I was promised a refund. I still haven't had a refund a week later. Again I spent an AGE ringing the store. It took 3 attempts to get through to someone. They still haven't cancelled it but have sent a replacement out to me instead. I don't want the jumper I simply want my money back. A nightmare. Will not trust buying from The White Co again. (This is not the first incompetent experience).