It has been like pulling teeth trying to return a defective product from a recent online order. If you are ordering from overseas and paying additional shipping costs, I would be very weary investing your money and trust in this company and their sub level customer service. The first time I emailed the company, I did not receive a response. The second time, in the live chat, I explained my situation and the agent told me the company would subsidize the return shipping as well as refund the cost of shipping the defective item. In my inbox, I received a shipping label that required me to pay for postage. The agent also listed the reason for return as "ordered the same thing twice". How are mistakes compounded to this degree when there is a written record. It's astonishing. The strange sub-level written syntax from these agents is also so unnatural you have to wonder if it's just run through an infantile ai platform experiencing developmental growing pains. I have since reached out a 3rd time to have my issue rectified through a manager and have yet to be contacted...