If you are purchasing a gift for for a particular occasion - be warned! I ordered a Mother's Day gift last week (Tuesday 5th May), which was the last day you can order for the gift to arrive in time for Mother's Day - as stated across every page on their website. We get to Mothering Sunday and I call my mum to find out no gift has arrived, which obviously caused a lot of upset. I called Customer Services yesterday (Monday 11th March) and they told me it is in stock, it's being processed and will be out for delivery at some point this week! I explained that it's too late I will arrange something else to get their immediately and requested a refund (as per my consumer rights) and they said it's not possible, but instead my mother can send it back once it's arrived. This isn't something my mum will be able to do easily. I asked to speak to a manager and was told that my 'feedback' will be passed on but I will not get a call back. The customer service is shocking. They don't respect, nor wish to adhere to YOUR consumer rights. The products are lovely, they are not cheap, and if you want to order them for a specific occasion then definitely do not order by the deadline stated on their website. This wasn't a fault of the postal service, the product, although in stock, just hasn't made its way out of the warehouse. Mine is still there a WEEK after ordering.