My first shopping experience with The White Company . It will definitely be my last . I l placed an order for an outfit , for a new born baby , a gift . Delivery estimated at 3-5 days . After 7 days , I used the live chat to enquire about the non receipt of email to advise on dispatch, and delivery of my order . I was informed , due to warehouse issues , my order had not been dispatched . I requested a refund , and that my order be cancelled . I was informed this was not possible , and that I was not to take receipt of the order on delivery / arrival , upon which I would then get a refund . If the parcel was left with me , I was to return it . I do wonder how long this would take in total . It’s takes 7 days to do nothing . I can’t conclude my experience , as I am still without my order , out of pocket , and unable to speak to someone in the UK . What a shocking level of customer service . I will contact my bank and claim a refund .