Last of many contacts with the White Company. This was yesterday! "Hello Thank you for your email. Please explain precisely why you are unable to cancel my order for the medium size Organic Cotton Wool Multi Stitch Jumper. I paid £109.65 for the item A MONTH AGO on the basis that it would be delivered the following day. As you do not appear to be able to honour that order any time soon (or at all !) in accordance with your original acceptance of its contractual terms, I wish to cancel the order immediately and secure a repayment from you forthwith of the money I paid you over a month ago. If I do not get a satisfactory early response from you and my money refunded, I shall be referring the White Company to Trading Standards for trading malpractice. Regards Heather Holland On 2 Apr 2024, at 12:06, The White Company wrote: Dear Heather, I am Kurt, one of the managers at The White Company. I regret to learn that your order was not dispatched in full. I understand how disappointing this can be, especially since you paid for next day delivery, and I sincerely apologize for the inconvenience. After reviewing the order, I must inform you that we are unable to cancel the Organic Cotton Wool Multi Stitch Jumper. However, I will personally monitor the order and once it is dispatched, I will provide you with a returns label so you can send the items back to us at no extra cost, or we can arrange a collection for your convenience. I am pleased to note that the delivery charge has been refunded, and you have received a £15 E-gift card as compensation. If you have any further questions or concerns, please feel free to contact me. Best regards, Kurt Customer Services Team The White Company www.thewhitecompany.com