I ordered 3 sets of very expensive Highbury bedding in the emperors size in February for my new house that was in the process of being built When I moved into my new house at the beginning of July once the build was finished I put the brand new sheets that had never been used before on my bed and almost all of the buttons on two of the duvet covers fell off or snapped in half. I immediately sent an email to customer services along with photos. After several, very long email exchanges I told them several times that sending back the bedding would mean that I would not have any bedding to put on my bed, I reluctantly had to accept their ‘solution’ that they would send me new buttons that I then have to sew on myself. Already not OK but whatever. Now, after weeks and weeks of emails back and forth I have STILL not received the buttons and they are NOW suggesting that I go out, try to find different buttons in a shop, send them the receipt, sew these different buttons on myself and they will pay me for the buttons? In what way does this sound acceptable to to this company? I have spent thousands of pounds and euros over the years with The White Company. For the last 18 years I have purchased every towel, bed sheet, baby item (I have had 3 children), furniture, candle and gifts from you. I am appalled at the customer service I have received with regard to this order and It is simply not acceptable. I am so disappointed