This company's customer service is helping to take customer's money - or keep them as long as they can! I have returned a gift in March as the slippers my boyfriend got me size small, but the the actual size of that slippers is smaller than size 35, (as myself is size 35). We went to the store to exchange for medium size, the lady in the store said there is only online will have medium and ordered for us, by that time its within the one month return. Then i waited for 1 month until i called up to track the package, they told me they are out of stock and they have sent me a gift voucher to used. I have never received that email, anyway they said they will re-send. Then i wait for another few weeks, still no email. I called again to provide another email address, they said they will send the voucher for both email. Few weeks later, still no email. I called again to ask if they can post me the voucher, they said they will and it should arrive 3-5 working days, now its been 2 weeks i still havent received any post, email or phone call. I wonder if there is any legal process i can go for to ask this company to give my money and standard interest back as they have keep it for 3 months with no sign to return.