I wanted to share my recent experience with The White Company regarding a rather expensive candle (£60). Just to preface this review with the fact that I have been frequenting the stores and buying online for at least the last ten years with many purchases that I have enjoyed. Unfortunately this time my experience has not been pleasant. The candle is expensive and quite a luxury as many who shop there know. They are beautifully scented and do last quite some time. I have a cupboard full of the candles as they are my favourites. I am always careful to heed the usual advice, not to leave candles unattended and I always use a mat underneath ( heat proof). The candle in question exploded as it neared the end of its life ( over an inch of wax left)....shattering into smithereens of glass and flying boiling hot wax all over the furniture and room. Luckily nobody was hurt. I emailed the White Company customer service --- after about 6 days somebody emailed me to request photos and the barcode. Luckily I had taken photos but not of the barcode as this was burnt and I had thrown away the fragments remaining. The person who wrote to me was not backing down and insisted that nothing was wrong with the candle and even though she admitted that there was more than enough wax basically shunted the blame off of The White Company. I am gob smacked considering its pretty expensive...and I am a regular customer with no complaints before...( this has not happened to me before with any candle by the way). I am not sure I would go back to the White Company after their shoddy treatment of customers/lack of customer service/ >>.and refusing to take responsibility. Infant the woman I dealt with was quite pompous. Any candle buyers beware!!!! The candles can explode and The White Company do not care and will blame you for it!!!!!