Delivery was inadequately packed in too large a box. Hermes delivered the box and just left it on the doorstep - soaking wet, filthy and obviously containing broken glass. 5 days later, still waiting for refund. Numerous lies told about my refund, reorder getting dispatched etc... Conflicting information about what to return and what to send back. Broken boxes not opened as the diffusers were leaking and the glass rattling as it was clearly smashed - I even rattled it down the telephone! Hours of my time, numerous phone calls, miss information and absolutely NO customer service at all. I have been a loyal customer of the white company for more than 20 years - disgraceful, will never shop with them again. Better/similar products can be found elsewhere these days.