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Hattie
Terrible customer service. Recived a broken diffuser which I cut my hand on, the strong chemicals also ruined a handbag and damaged my wooden floor. Despite photos and an extensive description of the incident, the customer service team was shocking. Useless "copy and paste" customer service emails and it took two weeks for them to confirm they would process a refund!! Also just generally the standard of their product has taken a nosedive in recent years. Wont be using again.
5 years ago
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The White Company has a 2.1 average rating from 266 reviews

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