Quite possibly the worst customer experience I've ever had. I ordered a candle and an eau de toilette from the white company website. Both were sent to my local collect + shop, but were sent with the wrong courier so were rejected. I contacted customer services to let them know, and after being on hold for 40 minutes, they recognised they had made a mistake, and would resend the parcel. They were then resent, but again with the same courier, so were once again rejected. I rang customer services (another long wait on hold) who arranged for both items to be resent directly to my home address via next day delivery. Only the candle was sent (apparently as the eau de toilette was out of stock, but I was not notified of this), but this arrived smashed (as per the attached photos) with the box having no protection for the glass candle inside of it. I rang customer services (again) who sent a refund for the eau de toilette after explaining why it wasn't sent, and then said they would resend the candle. I asked that the candle not be sent to my collect + shop, given they clearly couldn't send it with the right courier; they then said I'd need to place a new order and cancel this one. I've spent more time on the phone/email with customer services than I have talking to my grandparents this holiday period. I've given up, taken the refund and will absolutely never spend money at this absolutely horrendous company again. I don't want to spend any more time talking about an overpriced candle, but would warn you to stay away for your own sanity above anything else.