Ordered this for a surprise lockdown birthday for my other half. While the package arrived the day before the birthday as planned, the dozen oysters were missing! Called up customer service and Marika was very nice and responsive. A replacement oyster order was placed for next day delivery. However, it did mean I had to shuffle the surprise birthday schedule around to wait for it to arrive, which added unnecessary stress and uncertainty. And then, when the dozen oysters finally arrived, there were only 11, not 12… Appreciate these are unusual times and mistakes happen. While the seafood was excellent, it's still not quite the 5-star experience I was hoping for.