The food ordered was to a satisfactory quality, however, the experience was ruined by the hassle of the poor delivery service made by the company; in which my order was given to the completely wrong address and driver consequently forging my signature to complete the delivery of which I received a copy of and was extremely shocked.
It was only out of the kindness of the people who received the package and consequently made contact with the Wright Bros office to inform them that they had received a package that did not belong to them - they also told the delivery driver that he had the wrong address - in which he ignored.
I also feel that the quality of the food was somewhat spoilt due to being left outside as the people who received my order were unaware of the contents.
I spent the morning trying to get in contact with the office after receiving the confirmation of successful delivery with forged signature. After multiple attempts of calling the office, finally, I received a call back by a very polite employee who was extremely apologetic about the situation, although the only solution was to make my own way to the address it had been delivered, if I wanted the product.
When paying £10 for a delivery of a premium service, I would expect a lot better and will not be ordering again.
3 years ago
Wright Brothers has a
4.7
average rating
from
1,894
reviews
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