I like your prompt personalise service. Always great to be talking to the same customer service assistants. Everyone excellent. However, in this price competitive and sensitive industry, i feel that more publicity in terms of promo code for your customers are necessary to move your inventory and help your buyers to offload their items so they can come back to your site to spend more. I hope you can do more interms of listing more items per day at different hours, increase site traffic per day, maximising your current website platform (i feel your site under utilise due to limited number of item list per day, maybe revamp the presentation on the site to show more items per click). The speed from receiving consign items to listing which takes 1-2 months to list an item is just way too long. People will love to consign with a reputable site but if it means long days of inventory they will go to instagram resellers who can list within the same day and sell fastee. Ultimately if you can list quicker and increase number of new arrivals per days it helps cashflow on both sides. Thank you and all the best ! =)